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Support

A person reads these

There is no ticket maze and no queue number. Write, and you get an answer from somebody who can actually change something.

  • Email

    support@confeccoesluis.shop

    Best for everything. Answered within one working day; complaints within 15 working days.

  • Telephone

    +351 912 345 671

    Weekdays, 09:00–18:00 Western European Time.

  • Post

    The registered postal address of the operator is published in full on Informação Legal, together with the statutory identification.

A drafting table from above with pattern paper, a grading ruler, a French curve, a pencil and a tracing wheel

What to include so the first reply is useful

  • The email address on the account.
  • The sketch reference, if it is about a particular read.
  • What you expected and what happened instead.
  • For a billing question, the date and the amount.
01Common matters

Refunds, cancellation, deletion, disputes

  • Refunds

    If the service failed to do what it says it does, write to us and we refund. Inside the first 14 days the statutory right of withdrawal applies and the refund is unconditional — see the page below. Outside it, we look at what happened and answer within 15 working days.

    Direito de Livre Resolução

  • Cancelling a subscription

    From the billing page in your account, in the same number of steps it took to subscribe. Access continues to the end of the period you have already paid for; nothing further is charged.

    Billing

  • Deleting a sketch or an account

    Any sketch can be deleted individually from the workspace. Deleting the account removes every sketch with it — immediately from live storage, and from backups within 30 days.

    Política de Privacidade

  • Disputes and complaints

    Write to us first; it is faster. If that does not settle it, the alternative dispute resolution body competent for consumer disputes is named in full, along with the electronic complaints book and the supervisory authority.

    Resolução de Litígios

One thing support cannot help with

We cannot put you in touch with a factory, arrange a sample, quote a price or tell you what a run would cost. That is not a policy we can make an exception to — it is the boundary of the service, and it is written into the terms.